Frequently Asked Questions

About this shop

What is ShopKeepEasy?

This shop is powered by the ShopKeepEasy platform.

ShopKeepEasy makes it hassle-free for schools, clubs or simply groups of people to create & run their own online shop, making money to benefit their projects in the process.

Simply add your embroidered emblem to great value uniform items in your selected colours. Create printed items for trips or sell tickets for events. Raise money with the sale of 2nd-hand items or simply collect donations for worthwhile projects. ShopkeepEasy makes it easy to sell anything at the price you set to raise funds. You also get full & transparent reporting on all sales.

What’s more, once you’ve launched your shop, ShopkeepEasy then processes the orders for you - so no need to hold stock or get bogged down in administration!

What are the benefits of an online shop powered by ShopKeepEasy?

The platform is super simple to set up and use. If you want to create an online shop of your own, simply register at ShopKeepEasy.com and choose from hundreds of pre-selected items or upload the items you wish to sell. It's also an effective fundraising tool as you can price everything yourself and raise money.

ShopKeepEasy helps collect the money online, then manufactures and despatches the items within 14 days. The shop is built for mobile and tablet shopping. Establishments can also upload their own images and content so that the shop can match with any existing websites.

Can I set up my own shop for free?

Yes! Simply visit ShopKeepEasy.com and click on "EXPLORE" and then 'Create a shop'. We have already created thousands of online shops for establishments around the world. If you are an authorised representative, you can register as the online manager for that shop.

What can be sold on a shop powered by ShopKeepEasy?

Anything! ShopKeepEasy has access to thousands of items from hundreds of brands that can be personalised with your designs. However, you can also add your own items - be it products or services. We then enable you to collect the money online.

Ordering items

How do I find the items I need?

The assigned shop manager can create specific shop pages for certain items. Click the 'SHOP PAGES >' dropdown at the top of the page to view a list of shop pages available.

The shop manager can also choose specific items to feature on the shop homepage. They can also write information to help you select the items you need on the HELP & INFO section at the top of this page.

Does the item include personalised designs?

If the item includes specific designs, it will indicate this on the product page next to the word 'Personalisation' and will include the location and type of personalisation it comes with.

Depending on whether the shop manager has enabled it, some items allow you to add your own personalisation - such as embroidering or printing your name onto the item. If so, you will see text fields that allow you to add your own personalisation to that item.

If there are no personalised designs shown, then the item will be supplied as seen.

Do you have any more photos/images of the item?

In general, ShopKeepEasy uses the images provided by the brands displayed or images provided by the shop managers (when selling their own items).

If you would like to see other photos, please message ShopKeepEasy on their Facebook account (www.facebook.com/shopkeepeasy) and we will try to help. Alternatively, if you purchase the item, why not take a photo of it yourself and send to the assigned shop manager. They can add other images to the product page.

Do you have size charts?

Some of our items have a size chart link next to the size selection dropdown on the product page. Alternatively, we make it as clear as possible in the description or in the size selection dropdown as to the size of the item. For clothing items, we state 'to fit' sizing unless otherwise indicated.

Get in touch if you need further clarification.

What if I can't find the items I would like to order?

Please contact the assigned shop manager whose name can be found on the HELP & INFO section of the site.

How do I place an order?

When you add items to your shopping cart, the price and number of items will display at the top right of the page. Clicking the trolley icon will take you to the shopping cart, providing a summary of the items you have added.

When you are ready to purchase the items, simply press CHECKOUT. You will then need to log in or create an account.

Why do I need to create an account to checkout?

This shop is powered by ShopKeepEasy that is used by hundreds of establishments to manage their online shops. In order to purchase items, ShopKeepEasy credit is used to pay the respective establishment.

Customer accounts can subsequently contain funds, credits and other important information about your order status and history. It is therefore important that you have verified your email address. This is done by creating an account via the online shop.

Creating an account

Why do I need to verify my email address to checkout?

This shop is powered by ShopKeepEasy that is used by hundreds of establishments to manage their online shops. In order to purchase items, ShopKeepEasy credit is used to pay the respective establishment.

Customer accounts can subsequently contain funds, credits and other important information about your order status and history. It is therefore important that you have verified your email address.

I haven't received the verification email. What now?

ShopKeepEasy sends an email with a link to verify your account as soon as you create an account. If you haven't received one, please check your spam/junk folder.

If there is nothing there, you may have entered your email address incorrectly. To check, click MY ACCOUNT above, select 'Customer login' and then press 'Forgot your password?'. Enter your email address. If it is not recognised, then please create a new account with your correct email address.

If your email is recognised, then please check your inbox/spam/junk folders again. If all else fails, please contact ShopKeepEasy on facebook.com/shopkeepeasy and we will try to resolve it for you.

Delivery options

How much is home delivery?

ShopKeepEasy uses a Royal Mail tracked service for home delivery orders.

Our home delivery charge is £4.80. It is free when you order 10 or more items.

What is the 'collect from my group' option?

For certain items sold on this shop, you have the option of collecting from your group. Some items must be collected (such as event tickets or items only held in stock at your establishment).

Depending on the type of collection service your group shop manager has activated, there is either a £2.40 charge or it can be free. You will be notified by the shop manager when it is ready to collect.

Ordering items for collection can result in a delay before your order is processed by the shop manager. If you want your items urgently, it is advisable to use the home delivery option.

How long do I need to wait for my order?

For home delivery orders, ShopKeepEasy aims to despatch within 14 days. You are also notified by email on the status of your order as it is processed.

For collection request orders, you are notified by the assigned shop manager when it is ready for collection. If the shop manager needs to place an order for the ordered items, ShopKeepEasy aims to despatch within 14 days of the order being placed by the establishment. Once the order is placed, the shop manager is notified by email on the status of the order as it is processed.

My order has taken a long time to arrive, what should I do?

If you made a home delivery order, you should have been notified on email as to the approximate despatch date. This should have been within 14 days of the day you placed the order. If you have not received your order, contact your shop manager who can log into their administrator account and view the status and tracking ID for all order under the order tab.

If you placed a click & collect order, it may be that the shop manager has not yet placed the order (see "What is the 'collect from my group' option?" above). You will need to contact them.

If you would like to convert your order to home delivery, simply login to your account, visit order history to upgrade to home delivery.

What if I am not at home when you make a delivery?

Don't worry. The person who delivers your order will leave a card saying they've called, but no one was at home. There will be instructions on how to have your item redelivered or for you to collect from the local depot. The assigned shop manager also has access to your order status and any tracking numbers.

Checkout

Why do I need to add funds to pay for my items?

In order to make payments and refunds as efficient as possible, ShopKeepEasy credit is used to pay the respective establishment. Once you have added funds to your ShopKeepEasy account, this can then be used to purchase items from any establishment with a shop using our platform.

When you purchase an item, the full amount is automatically transferred from ShopKeepEasy to the account funds of that establishment. If the items require manufacturing or shipping by ShopKeepEasy, then this payment is deducted from the account funds of the establishment to process those items.

Similarly, if you require a refund, the establishment can easily refund your account (see the section Returns).

I have added funds but not received an order email. Why?

Once you add funds to your ShopKeepEasy account, you will be redirected back to the checkout page. It is important that you then place the order by pressing the button 'PLACE ORDER'.

How can I check that the order has been placed?

You will receive an order confirmation email. You can also click 'My Account' and then 'Order history' to check that the order has been placed.

Changing your mind

Can I cancel or amend my order?

Even though you have placed your order and received your confirmation email, you can still cancel your order provided that it has not entered production.

Click 'My Account' and then 'Order History'. View details of the order you wish to cancel and click 'Cancel this order'.

If you do not see this option, then the order has already begun processing. If you would like to change the delivery address, please contact ShopKeepEasy on their facebook account facebook.com/shopkeepeasy

Returns

Can I return an item for a refund?

If you want to return an item, it is at the discretion of the assigned shop manager who represents the establishment to issue you with a refund. Please contact your establishment to return the items to them. The shop manager name is indicated on this shops 'Help & Info' page.

Once they have refunded your account, the ShopKeepEasy platform helps your shop manager resell the item on this platform by listing it as an item in stock at the establishment. This saves the need for unnecessary postage or product disposal, helping the environment.

PLEASE NOTE: It is important that the item returned is in its original condition, unused and with the original packaging so that they can be resold. Your shop manager can then issue a refund to your account.

If you have a faulty item, please see 'What do I do with a faulty item?' below.

When will I get my refund?

As soon as your shop manager or a shop administrator has processed your return, your ShopKeepEasy account will show the credit which will automatically be applied to your next order.

Credit can be used for purchasing items from any school, club, business or group using the ShopKeepEasy platform.

What do I do with a faulty item?

In the unlikely event that there is a fault with an item you have received, and it was processed by ShopKeepEasy, you can return it to ShopKeepEasy in its original condition within 14 days of delivery for a full refund or exchange.

In the first instance, please send a photo of the faulty item and your order reference number to support@shopkeepeasy.com.

If the item originated from your establishment, please contact the assigned shop manager whose name can be found on the HELP & INFO tab above.

Your account

I've forgotten my login details. What now?

Go to 'My Account' and Customer login. Click 'Forgot Password' and we will email you a special link to reset your password.

Can I use my account to order from different school or club shops?

Yes. If their shops are powered by ShopKeepEasy, you can login with the same details and use any fund balances you have.

Can I see my purchase history?

Yes. Simply login, click 'My Account' and then 'Order history'.

Getting in touch

Who is the assigned shop manager for this shop?

Although there can be numerous administrators assigned to each shop, there can only be one shop manager. This is the person ultimately responsible for this shop and has full administrator access.

The name of the assigned manager for this shop can be found on the HELP & INFO section above.

Can ShopKeepEasy help me with this shop?

ShopKeepEasy provides a useful online platform to help group administrators run their own shop.

If you are a customer and have a question about the shop, an order you have placed or the products that are available, please contact the shop manager indicated on the HELP & INFO page.

I run a business and would like to sell my products/services on this shop. Can I?

Yes. Contact the shop manager and ask them to add your products/services onto their shop via the business items tool.

If you sell items that you think would benefit a wider number of ShopKeepEasy shops, visit ShopKeepEasy/Partners and get in touch to discuss how you can become a partner.

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All purchases help to fundraise for Ysgol Esgob Morgan.
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